Since five days ago, my Kik page has been stuck on “Connecting” at the top. Each of my messages I’ve sent is stuck on “s”. The problem isn’t on my end in terms of connection, because my WiFi and cellular data is working fine for everything else on my phone. Even in the app, I can search things, log in, etc. It’s just the main messages page when I open the app stuck on “Connecting”.
I’ve tried closing the app (stopping background activity and everything) at least a hundred times. I’ve toggled the connection in my phone on and off. I’ve restarted my phone at least a dozen times. I eventually even logged out and later deleted and redownloaded the app, which I’ve now done at least a dozen times, which was a last resort because it erased my entire chat history. Nothing is working. I’ve never seen or heard of a problem like this before, where even deleting the app isn’t working.
I have an IPhone X, iOS 12, and the most updated version of Kik. Is there anything else I can try? Thank you so much.
Haris Dang’s answer: Good troubleshooting so far. There are a couple things I would try since you’ve already tried so much already.
1) You mention being on iOS 12. Are you on the latest update? 12.1.2?
2) This will sound odd but it often relates to a lot of connection problems. Go to Settings > General > Date and Time > turn Set Automatically off, wait a few seconds, then turn it back on. If it’s already off, turn it on.
3) Go to settings > cellular > wait until the list of apps load, scroll down to Kik, then turn that switch off, then back on.
4) Last thing to try would be to reset your network settings. You can do this by going to Settings > General > Reset > Reset network settings. You will have to reconnect to your saved Wi-Fi networks and some bluetooth devices.
If none of those work, comment on this and Ill give you some more stuff to do next.
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