The most likely cause of resistance to change in this situation is:

For each of the following situations, select the most likely cause of resistance to change and indicate the most effective change tactic sunkto-Go, a cleanup company, has built a lucrative business hauling peoples castoffs to the dump. The managers of Junk-to-Gorecently attended a Businesses of Tomorrow conference in and are now telling employees that recycling is the wave of the future and they should recycle everything they possibly can. However, the employees dont believe that management is really committed to the idea of recycling, because they see managers throwing cans and bottles in the garbage. Now, many of the employees are questioning whether or not recycling is worth the extra effort it takes. 1) The most likely cause of resistance to change in this situation is: a. managers and employees having different goals b. the employees’ lack of understanding and trust c. self-interest on the part of the employees 2) The most effective tactis for implementing change in this situation would be: a. top management support b. participation c. coercion d. negotiation 3) The most likely cause of resistance to change in this situation is: a. employees and the CEO have different goals b. the employees’ uncertainty about change c. employees’ lack of trust 4) The most effective tactis for implementing change in this situation would be: a. negotiation and participation b. participation and education c. top management support and coercion d. coercion and communication Please answer all questions: 5) According to Lewin, the seconde step in behavioral change is: a. unfreezing b. change c. refreezing 6) Organizations often use surveys to determine how their employees feel about proposed changes before they happen. These surveys are distributed in the _________ part of the change process. a. change b. unfreezing c. refreezing 7) Which of the following factors would keep a person from changing in this sitation? Check all that apply a. desire to get healthy b. desire to run a marathon c. not having enough time d. fear of looking silly 8) According to this force-field analysis, change ________ occur. a. will not b. will 9) Your best friend is coming over to give you an exercise pep talk. According to force-field analysis, what the best topic for the talk? a. how healthy you’ll be once you’ve started exercising. b. how much exercise you can get into very short periods of time. c. how great you’re going to look once you’ve started exercising d. how cool it would be to run a marathon Read these excerpts from Marsalis’s book and answer the questions about creative individuals and organizations that follow

A palpapke energy is released when inspiration and dedication come together in a creative art. That energy is transformative in an individual who is innovative, but it is transcendent when manifested by a group. There are no words for the dynamic thrill of participating in a mutual mosaic of creativity. Remember, you don’t have to earn your creativity- you were born with it. We are all potential artists, and artists cultivate their creativity obsessively, compelled by the need to create the feeling of community anywhere they can- in the subway, at a picnic, after dinner, even at a business covention. The feeling of giving enjoyment and enlightenment to the same human beings you have taken inspiration from is addictive. When kids think innovation is the only way to be successful, unrealistic expectations prevent them from embracing the fundamentals of the art. It’s as if they think listening to Charlie Parker will somehow compel them to play like him (They don’t eed to worry; they won’t). If a musician doesn’t love anything or want to be influenced by anything, he or she will never really experience the transcendent power of art. Believe it or not, some think that interacting with the music is like slepping with the enemy, because its great achievements might infuence their sound and sully their virginal, fresh concepts
10) Marsalis makes a number of points about creativity in these passages. Which of the following are included ? check all that apply a. creativity requires inspiration and dedication b. to be creative, you must keep your mind free of outside influences. c. the more people know about what they do, the more creative thay can be d. creativity emerges when you build on the work of others. 11) Which of the following pieces of advie for developing a creative organization is contrary to Marsalis’s advice? a. give people the freedom to discuss ideas. b. assign nonspecialist to problems c. open channels of communication 12) Managers cannot demand innovation, but they can create environments that are conducive to innovation. Which of the following actions would Marsalis recommend that managers take to spur innovation in organizations? Check all that apply a. require employees to account for the time they spend in creative pursuits b. have less experienced employees work with more experienced employees. c. assing only inexperienced employees to problem requiring high levels of creativity d. give creative people the opportunity to interact with one another

Answer

Ans 1: b. the employees’ lack of understanding and trust Ans 2: b. participation Ans 3: b. the employees’ uncertainty about change Ans 4: c. top management support and coercion Ans 5: b. change Ans 6: b. unfreezing Ans 7: c. not having enough time
d. fear of looking silly Ans 8: b. will Ans 9: b. how much exercise you can get into very short periods of time Ans 10: a. creativity requires inspiration and dedication
c. the more people know about what they do, the more creative thay can be
d. creativity emerges when you build on the work of others. Ans 11: b. assign nonspecialist to problems

Ans 12: b. have less experienced employees work with more experienced employees.
d. give creative people the opportunity to interact with one another

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