Warranty service. processing of complaints. and costs of litigation are examples of:

Warranty service, processing of complaints, and costs of litigation are examples of: a. Internal costs of defects b. External costs of defects c. Appraisal costs d. Prevention costs e. Replacement costs

Answer

b. External costs of defects

These represent the external cost of failure that include the cost like warranty service, processing of complaints and cost of litigation too

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