Which of the following are all strategies for improving productivity in services?

  1. Which of the following are all strategies for improving productivity in services?

A) separation, self-service, automation, and scheduling

B) lean production, strategy-driven investments, automation, and process focus

C) reduce inventory, reduce waste, reduce inspection, and reduce rework

D) high interaction, mass customization, service factory, and just-in-time

E) process focus, repetitive focus, product focus, and mass customization focus

  1. In mass service and professional service, the operations manager should focus extensively on:

A) automation.

B) equipment maintenance.

C) sophisticated scheduling.

D) human resources.

E) cost-cutting initiatives.

  1. Which of the following is TRUE regarding vision systems?

A) They are consistently accurate.

B) They are modest in cost.

C) They do not become bored.

D) All of the above are true.

E) None of the above is true.

  1. Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

A) ASRS

B) AGV

C) CAD/CAM

D) RFID

E) FMS

  1. Which one of the following technologies is used ONLY for material handling, NOT actual production or assembly?

A) robots

B) CNC

C) CAD

D) AGVs

E) FMS

  1. Which of the following is true regarding the concept of flexibility?

A) It is the ability to respond with little penalty in time, cost, or customer value.

B) It may be accomplished with digitally controlled equipment.

C) It may involve modular or movable equipment.

D) All of the above are true.

E) None of the above is true.

  1. Which of the following phrases best describes process focus?

A) high fixed costs, low variable costs

B) Finished goods are usually made to a forecast and stored.

C) Operators are less broadly skilled.

D) low volume, high variety

E) low inventory

Answer

1) A

Having separation, self service, automation and proper scheduling are important for productivity

2) D

Human resource focus is very important in case of mass service and professional service

3) D

All the three elements are correct which is consistently accurate, modest in cost and doesn't become bored

4) D

RFID enable easy scanning for multiple items in seconds

WE CAN ANSWER ONLY FIRST FOUR QUESTIONS AS PER GUIDELINES. PLEASE UNDERSTAND.

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